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CUSTOMER SERVICE BELONGS IN ALL JOB DESCRIPTIONS

Take a few minutes to pull out and read your staff job descriptions.  The job description should identify basic tasks team members are to complete, meet ADA work requirements, and identify any specific skills.  Next read it again, what does the job description tell the staff member about their role in providing excellent customer service?   If customer service doesn’t appear […]

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TRAINING, YOUR KEY TO EXCELLENCE!

We are often asked, “Is the cost of training is worth the investment of staff time and money?” Making the decision to train your staff is an important decision. Adult learners want to know why they are being trained and on what topic.  Training should be something you provide to your team on a regular […]

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UNDERSTANDING USDA PROFESSIONAL STANDARDS

The Healthy, Hunger-Free Kids Act required USDA to establish¬†Professional Standards for School Nutrition professionals. ¬†The final regulation was posted on March 2, 2015, in the Federal Register. The regulation provides requirement criteria to be used by the School Food Authority when filling the position of the SFS Director. Hiring a skilled Director helps to ensure […]

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