CAROL H. GILBERT CONSULTING

Customer Service Beyond the Serving Line

Marketing concepts from understanding the generational trends of today's customer and how to incorporate these needs into successful interaction, promotions and activities in the cafe. Recommended 2 hour course, couples nicely with Dressing Up the Lunch Line for a half day workshop. 

Dressing Up the Lunch Line

Does your serving line and cafeteria entice customers to enter the cafe? Learn how simple marketing and decorating techniques can impact your food service program and build participation. Even the staff can jazz up their daily routine. Recommended 2 hour course, couples nicely with Customer Service Beyond the Serving Line for a half day workshop. 

Paint Your Plate - Marketing School Meals

Understanding your program beyond meal regulations; getting to the heart of what drives your customers to become dedicated positive spokespersons is an intregal component for any Director or Program Manager.  This workshop goes beyond the basics, delving into how to measure the perceptions and attitudes of your target audience.  Ideal for Director meetings, workshops and conferences.

The Change on their Tray

Looking for a fun, educational way to review new lunch regulations for your staff? This 2-hour training session discusses the school lunch components and USDA meal identification requirements. Great back-to-school training seminar for managers, supervisors, new cashiers and line servers.

ChaChing - Ringing It Correctly!!

Is your staff correctly processing meal sales? Meal identification directly affects the bottom line of your school operation. Roleplay combined with meal identification games ensures staff properly identify the basic lunch to the complex salad. Recommended 1 hour training is perfect for  back-to school workshops and conferences.

Smile, Red, Kiwi!

Your staff has the skills they need to serve customers often those skills are hiding. This creative workshop engages staff to identify, maximize, put their talents to ultimate use day in and out! Great 1-hour session for conferences, workshops, and building positive energy.